Refund Policy

If your order contained a major appliance (Clean Connect Pedestal not eligible), the carrier who delivered your order will coordinate the pick up and return of your item. Once your item(s) are successfully picked up from your home and in our delivery providers possession, a refund will be processed. All merchandise must be returned regardless of their condition. Any units disposed of by the consumer will not be refunded.

 

If your item originally shipped to you via small parcel carrier and a return is requested, once your return is approved and a return tracking label has been supplied, you will have 14 days to return back to Clean Connect. Refunds are issued once the product is returned back to our warehouse and inspected to ensure all original materials are returned – refunds will not be issued until after product is returned.

 

All merchandise returned to Clean Connect must be in original packaging in the same condition with all original items (e.g., manuals, remotes, cables, etc.) that came in the box. Returns with missing items may result in a partial refund. If a unit is found to be non-functional after the 14 day return period, you must contact dealer support for service and warranty support. For all other Products sold on the Store, Clean Connect will accept returns for non-damaged / non-defective reasons for a refund within fourteen (14) days of product delivery.

 

If not damaged, Clean Connectwill also accept returns of such Products within fifteen to thirty (15-30) days of product delivery but will deduct from the refund a fifteen percent (15%) restocking fee.

 

Outlet priced Products will be eligible for return and refund within seven (7) days of product delivery. If not damaged, Clean Connect will also accept returns of Outlet priced Products within eight to thirty (8-30) days of Product delivery but will deduct from the refund a fifteen percent (15%) restocking fee.

 

Clean Connect reserves the right to reject any Product returned to Clean Connect that is damaged or materially altered due to customer misuse.